Frequently Asked Questions

Get quick answers to all your questions

  • Shipping / Order Tracking / Delivery Faq
  • Cancellations
  • Payment
  • Returns & Exchange
  • How do I check the status of my order?
  • What can I do if I have received an incorrect item?
  • I am missing an item in my order, what can I do?
  • Do you deliver out of India?
  • If I have problems with my order who should I contact?
  • What happens if I am not available at the time of delivery?
  • What are the shipping charges?
  • What is the stipulated time for an order delivery?

You can check the status of your order using the link sent to you over email once your order is placed. You can also login to and visit ‘My Account’ to check your order status.

If you have received an incorrect item in your order, please contact us through our Customer Care. We will quickly get back to you.

If an item is missing from your order, please contact us through our Customer Care. We will quickly get back to you.

At the moment, we do not have international delivery. But you can always order anything from anywhere in the world using Indian mode of currency, provided the shipping address in India.

You can always contact us through our customer care and state your concerns. We will quickly get back to you.

We understand you may not be available all the time, which is why we will attempt delivery for your order the next day. If you’re still not available, we will call you and fix up an appropriate time.

We have nominal shipping charges on certain products which will be shown to you at the time of payment. Please note, this shipping fees in non-refundable in case of returned products. However, we will refund the shipping fees if the order is cancelled from our end.

We will try to get your purchase shipped to you as soon as possible. Depending on your purchase, we will take 5-7 working days. We will keep updating you with the delivery status via SMS and email, in case of any change in delivery timeline.

  • Can I modify or change shipping address after order has been placed?
  • How can I cancel my order?
  • I have just cancelled my order, when will I get the refund?

Yes, you can. However, you must change it before your order is confirmed. Please note that you will only be able to change the address if our logistics partners can deliver to the revised address.

You can cancel your order before it has been confirmed by us. We'll refund the full amount you've paid for cancellation. Here's how to cancel your order:

- Log in to your account and go to My Account:

- Select the order you want to cancel from ‘My Orders’:

- Click on ‘Cancel Order’ for the item(s) you want to cancel, individually:

- Select the reason and confirm the cancellation:

Once you're done, we'll send you an email acknowledging order cancellation. Remember, you won’t be able to cancel an order after it has been processed.

Once your order has been cancelled, it will take 7-10 business days for your refund to be processed and the amount to be transferred back to the source account. In the case of certain public sector banks, it can take up to 10-15 working days.

  • How can I pay for my order?
  • Why can’t I see a COD option on my payment page?
  • What should I do if my payment fails but my account is debited?

You can pay using your Net banking account, credit and debit cards, or cash on delivery (if applicable).

Unfortunately, the Cash on Delivery (COD) option is restricted.

We only issue you an order ID once we get your payment. Sometimes, due to unavoidable circumstances, such a situation might arise where your amount gets deducted from your bank but does not reach us. In case it does, please contact out customer care and your bank for further clarifications.

  • How do I put an exchange request?
  • What refund options are available?
  • How do I return multiple products from a single order?
  • Why has my return request been declined?
  • Why did the pick-up of my product fail?
  • How do I redeem a refund voucher?
  • What categories fall under non-returnable categories?

It’s simple! Just login to our website and go to ‘My Account.’ Select the order you wish to return and click on the Return/Exchange option. A Return ID will be generated for you. We will send you a Product Pick Up date to pick up your returned order. We request you to keep the order along with the original packaging and tags ready.

The mode of refund depends on the mode of payment for your order. We will refund you the entire amount including the taxes you paid on it.

You can return multiple products from a single order and initiate returns right away. However, you should know that we cannot return incomplete product Combo offers.

We usually try to initiate return on your orders, provided they’re being returned before 15 days of the date of delivery. Returns on some products like innerwear, hygiene, socks, among others.

It might be possible that your PIN does not allow us to make the Pick-Up option available. In that particular case, we would request you to courier the product back to us along with its original packaging. Please share your courier bill with us for reimbursement.

You can redeem your refund voucher by shopping for any other product that you desire at

Categories that are considered non-refundable, include: - Innerwear, lingerie, socks among others - Any personal care items - Any product that has already been used by you